Get Organized

This is when your customers wait in a line to be served. It is arguably one of the oldest, but commonly used queue management technique. It can take different forms amongst them

Single queue multiple service points

In this form, all customers are put in the same line, but at the service points, they are distributed to different counters. This mostly happens so that slow customers do not affect service delivery to the other customers.

Just as the name suggests, virtual queues are invisible and customers are identified on arrival through different means such as social security number or name

Mobile Virtual queue

Is one of the latest technologies in virtual queueing.

A customer uses his phone to reserve their place in the queue through an SMS or mobile app.

Standard Virtual queue

There is no need to be confined in a physical line, but they can sit on any spot in the waiting lounge as their name is called.